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You can change all of the information we hold about you by logging in and visiting the ‘My Account’ page. Please note, these changes will only take effect on orders placed after the information has changed.

If you have forgotten your username or password, you can reset them here.

Deliveries of orders placed through our Kit Designer will be made to the address specified on your account, unless you specify otherwise. We aim to deliver our totally bespoke products within 8 weeks from the date that your order is confirmed. Please note that orders placed leading up to and coinciding with Chinese New Year will have longer delivery schedules.

All of our stock orders are dispatched from the UK. We aim to deliver all orders within 7 working days of the order being placed.

Please be aware that someone will need to sign for your item; Our couriers usually deliver between 9am and 5pm, Monday to Friday.

Orders for any stock that you have personalised will be delivered within 20 working days (this excludes bespoke make to order items purchased via a club shop, which have an 8 week lead time). At peak times, this may be longer. All items will be delivered together, unless we inform you otherwise.

Please be aware that someone will need to sign for your item; Our couriers will usually deliver between 9am and 5pm, Monday to Friday.

Middle East: Bahrain, Egypt, India, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

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Our customer portal allows you to track the progress of your order. Follow the link in your order confirmation email.

If you would like to change your delivery address, please fill in the contact form and a member of the team will then get back to you in order to confirm your changes.

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If you have any changes that need to be made to your order, please send us details via the contact us page. We cannot guarantee that your amends will be granted.

For more information, please read our terms and conditions.

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Terms & Conditions

Stock: If you would like to cancel your order for stock items, you have 14 days from the date of delivery to do so. Please use the contact us page to arrange this.

Bespoke and personalised: As these products have been customised or made to order, we are unable to accept any cancellations on these orders.

For more information, please read our terms and conditions.

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Terms & Conditions

We are able to accept the below payment methods through our website: Visa, Visa Debit, Visa Electron, MasterCard, Maestro. For offline orders, we can also accept BACS or cheque.

Your logo can be added to any item using print, sublimation or embroidery, depending on the product.

Embroidery: A traditional embroidered logo is ideal for leisurewear, but may damage more delicate fabrics.

Sublimation: If you’re thinking of getting a sublimated kit, your logo can be printed directly onto the garment at no extra cost.

Print: Printing your logo onto your team’s kit is great alternative to embroidery. It is lightweight and printed onto the fabric.

To preview your logo on your design, upload a .jpeg, .png, or .gif file. Depending on your file format, your logo may have a background colour, this is for illustration purposes only and will be confirmed after submitting your order.

We recommend uploading supporting files to ensure we are able to recreate your logo accurately. Where possible, please attach one of the following formats: .eps, .ai, .jpeg, .png, .gif, .pdf.

Note: we cannot take responsibility for the reproduction of artwork that has been supplied in any other format than stated above.

There are some general rules which will help when caring for your kit.

• Do not wash your kit above 40 degrees, some fabrics require extra care and should be washed at 30 degrees. (fabric’s containing elastane, and Rip Stop Polyester).
• So that stains do not fix to the garment, playing kit needs to be washed as soon after play as is feasible.
• Don’t leave it in a kit bag to brew or dry out as it will be harder (or impossible!) to remove the stain once dry.
• We would advise that heavily soiled kit has the surface dirt removed before washing in a machine (with a brush, hose or in a bucket of water).
• Soaking the garment in water for a period prior to washing can help lift out stains. Using neat detergent or non-bleach stain remover can also help remove stubborn stains.
• Do not tumble dry any kit – air dry and reshape whilst damp.
• Do not pile up or fold garments whilst damp, this can cause colour transfer, and cause damage to logos.
• Always wash socks separately, especially if they are darker than your kit.
• Never iron printed logos as the heat can damage the embellishment.

On the reverse of the wash care label, further instructions are given and may include: Wash Separately, Mild Detergent, Do Not Bleach, Do Not Tumble Dry, Hang Dry, Warm Iron, Do Not Iron Prints, Iron Inside Out, Flat Dry.

Sublimation is a method of applying a printed design to a garment. This gives you total freedom over the design and colour of your kit. All logos and sponsors are printed on at one time, meaning that you can have as many logos as you want at no extra cost.

If you’ve designed your own kit using our Kit Designer, we are only able to accept returns in the event of a manufacturing error. This error must be reported and returned within 14 days of delivery.

If you have personalised any stock item, adding your team logo for instance, we are only able to accept returns in the event of a manufacturing error. This error must be reported and returned within 14 days of delivery.

If your order has been placed from stock, with no additions or modifications, we are able to accept returns within 14 days of delivery if the garments are in their original condition with all labels, tags and bags intact. Any garments returned outside of this time will not be accepted.

It’s simple and easy to do this, Click here to go to your account and select which order you’d like to return under the ‘Completed Orders’ tab.

Follow the steps in the online returns form. Select the item(s) you wish to return and give the reason you are returning the item(s). Once you submit the form, you will be given a returns reference which you need to send your item(s) back to us.

Please make sure that you include the returns reference, as we will not be able to accept the return without this. We also recommend that you use a tracked mail service, in case your parcel gets lost.

Note: To ensure the health and safety of our staff, goods must be returned in an unsoiled condition. Please note we do not accept returns of swimwear for hygiene reasons. Return costs are payable by the customer.

Returns address:
Kukri ME
The Box Self Storage
Office OF208
DMCC Free Zone – Enterprise Zone 3
Dubai
United Arab Emirates

Once you have sent the parcel back to us, you don’t need to do anything else. We will process the return and arrange your refund.

Please allow 10 working days for your return to be processed from the date we receive your return, and a further 5-10 working days for the refund to clear into your account. This is dependant on your bank, or credit card company.

You can track the progress of your return here by selecting ‘Track Order’ under the ‘Returned Orders’ tab.

Please note: Our standard product warranty for garments is 6 months from manufacture.

If you would like to discuss your order, you can email our Customer Services team at contact.middleeast@kukrisports.com, or you can telephone the office on 04-456 9466 where one of the team will be happy to help.